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Return & Refund Policy

Our commitment to your satisfaction

7-Day Replace / Refund Window

We want you to be completely happy with your purchase. If something isn't right, you can request a replacement or refund within 7 days of your order being marked "Delivered."

How to Request a Return

1. Go to My Orders on your account and find the delivered order.

2. Click "Request Replace / Refund" and choose whether you'd like a replacement or a refund, and tell us the reason.

3. Our team will review your request and update you on its status (Approved, Rejected, or Completed) through the same order page.

Conditions for Return

  • Requests must be raised within 7 days of delivery - requests after this window cannot be accepted.
  • Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  • Please keep the product ready for pickup/exchange once your request is approved.
  • Items are inspected on receipt - approval of your request is confirmed once the returned product passes this check.

What Can't Be Returned

For hygiene and customization reasons, the following are not eligible for return or exchange unless the item arrived damaged, defective, or different from what you ordered:

  • Innerwear, and any item marked as a hygiene product
  • Fabric cut to order, or garments altered/stitched to your measurements
  • Items purchased under a clearance or final-sale offer

Received a Damaged, Defective, or Wrong Item?

This is on us, not you - contact us within 48 hours of delivery with photos of the item and packaging. We'll prioritize a free replacement or full refund, no questions asked about condition or tags.

Refunds

Once a return is approved and the item is received back in good condition, refunds are processed to your original payment method within 5-7 business days. For Cash on Delivery orders, refunds are made via bank transfer or UPI - our team will contact you to arrange this.

Need Help?

Reach out to us on WhatsApp at +91 84528 03023 or visit us at our Kalyan store, and we'll be happy to assist.

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